close
MENU

FAQs

Paradise Cruises never makes the decision to cancel a cruise. However, cruising and sailing in Halong Bay is strictly regulated by a local board: the Halong Bay Port Authority. Every morning, the Port Authority delivers a permit to each cruise company allowing them to sail in Halong Bay. Both day cruises and overnight cruises are regulated this way.

In case of bad weather conditions and risks of tropical storms, the Port Authority might limit the possibilities of cruising and even decide to cancel all cruises.

In those cases, final decision by the Port of Authority is usually known only at 3.00pm on the day of departure.

Paradise Cruises would inform their guests as soon as the information is available, which unfortunately might only be upon guest's arrival at the marina.
Different possibilities are then offered to the guests.

None of the Paradise Cruises boats disposes of Triple Cabins. We can arrange one extra bed per cabin on all boats for children under 12 years old. Above this age limit, an extra cabin will have to be booked.

Paradise Cruises sets sails from a pier housing less than 10% of the cruise companies in Halong Bay. Our boats thus are navigating on more peaceful waters as the majority of the Halong cruisers takes a completely different route. We try to provide a good balance between leisurely cruising away from the crowd and visits to the major landmarks of the Bay so that our guest wouldn't miss anything of this fantastic area.

For passengers wishing for a completely exclusive "off-the-beaten-path" cruise, our Paradise Peak and Paradise Privilege boats fulfill all wishes by offering an entirely customisable journey.

Paradise Cruises disposes of a private pier on Tuan Chau Island where our fleet is anchored. Tuan Chau is located south-west of Halong City and is linked to the mainland by a bridge built at the end of the 1990s. It is literally at the doorstep of Halong Bay and in less than 20 minutes sailing, you will be already surrounded by the gigantic limestone formations.

No dress code is imposed onboard Paradise boats. We advise you to take light garments in Summer, sweaters and/or a jacket in Winter as it can get pretty chilly, especially at night. A raincoat will be useful any time of the year.
 

If you intend to do kayaking, plan to have a change of clothes as you will easily get wet.
As for shoes, choose what is appropriate according to the temperatures and bring along trainers/walking shoes for the excursions (visiting caves, hiking, cycling, etc.).
Don’t forget your bathing suit!

If you are cruising for 3 days / 2 nights, you will be transferred on the second day, from about 8.30 AM to 4.30 PM on our day boat, Paradise Explorer. You can plan to have a small backpack to take to the day boat as you will be able to leave the rest of your baggage in your cabin.

It takes about 3h30 to drive from Hanoi city or Noi Bai airport to our marina, 1h30 from Haiphong airport.

In order to get to the departure port, Paradise Cruises offers a shuttle bus service leaving from Hanoi every morning at 8h00. A private car with driver can be requested, so can a helicopter service.

Halong bay has a humid tropical climate. There are however four seasons in the North. Winter lasts from December to March; temperatures can drop down to 12°C-17°C. Summer is from May until September, mostly sunny but rain showers are frequent as the humidity is higher. Spring and Autumn are nicely warm, October to early December being the best time to visit the area.

Travellers to Vietnam and Halong Bay should be aware that the weather is rather unpredictable and can vary greatly even within one single day. However, there is charm and enchantment whether rain or shine: overcast weather and fog make the scenery more mystical and dramatic, bright sun accentuates the various shades of grey of the seascape, etc.

Bai Tu Long Bay is located 30km to the east of Halong Bay in the Gulf of Tonkin where the karst limestones and islets are not as dense and is less visited by tourists because it’s hard to reach and has a fewer accessible caves available for exploration.

Paradise Cruises do not cruise in Bai Tu Long Bay for a few reasons; one reason is all luxury cruises in Halong Bay leave from Tuan Chau Marina, which is in Tuan Chau Island at the entrance of Quang Ninh Province, very close to Halong Bay and quite far from Bai Tu Long Bay. 

All guests taking the 3 day 2 night itinerary are required to transfer to the Paradise Explorer during the 2nd day as the sites that are needed to be visited are quite hard to reach and is easier to access using the smaller boat.

Yes, all cruises are safe for pregnant moms and children. In case of any emergencies, the cruise teams on board are ready to help and can call on a speedboat to safely go back on land to transfer the guests to the nearest hospital.

It takes about 3-4 hours of driving from Hanoi to Halong and back. All shuttle buses and private transfers leave Hanoi Old Quarter at around 08:30am and arrive in Tuan Chau at around 11:30am-12nn.

Yes, all Paradise Cruises have WiFi connection on board but have limited internet connectivity throughout the itinerary due to the area and the karst limestones and mountains blocking the signal from the satellites.

Paradise Cruises offer a diverse option of cruising for different types of travelers. The Paradise Luxury is the entry-level cruise out of all the boats and accommodates most of our visitors of Halong Bay. This boat is perfect for adventure travelers, couples, families, and friends who want to get a general overview of what Halong Bay is about.

The second-tier boat category is called the Paradise Peak, which a lot of people consider as a floating boutique hotel in Halong Bay. Guests who stay on this boat are usually couples or families who want to have a more private and quiet cruising to enjoy with their loved ones. The itinerary is more relaxed and the service is more upscale as each cabin has its assigned butlers.

Lastly, there’s the Paradise Elegance, Halong Bay’s biggest steel boat to date with five-star amenities and service. This boat is perfect for couples, families, and groups of friends who want to see Halong Bay from a higher perspective and who enjoy continuous cruising. The itinerary is more relaxed and have multiple options for sightseeing.

Depending on the needs, the interests, and the budget of the guests, there is an available boat ready to serve each kind of guest who want to visit Halong Bay.

Lunch is not included for private car bookings as guests don’t have to wait further after the cruising ends and can go straight back to Hanoi earlier than everybody else.

Yes, you can continue to cruise even when you get seasick. Our cruise team on board are ready to help you out with anything and have been trained to treat seasickness.

We need to stop over for 30 minutes in between Hanoi & Halong Bay (vice-versa) for bathroom breaks and for our drivers to have some time to rest as they work the whole day, everyday.

Yes, our highly-experienced executive chefs together with their kitchen teams have created a diverse set of menus for different needs from vegetarian, pescatarian, kid’s menus, and even vegan menus to accommodate all kinds of diets.

close